FAQ
Frequently asked questions
Common questions about partnering with us and shipping to Europe.
Do you ship beyond the Europe lane?
Europe is our specialty. We can also assist other origins/destinations, but our deepest rates and network are on the Europe trade lane.
How do I become your overseas agent?
Submit the agent application on the Agent Program page. Our Europe-lane lead replies within 1 business day to discuss scope and terms.
What documents do you handle?
Export declarations, B/L, packing lists, invoices and destination import paperwork, including DDP customs.
Can I track my shipments online?
Yes — onboarded agents and clients get tracking access, and we support API/EDI integration with your systems.
What are the payment terms?
Terms are agreed 1:1 based on volume and relationship, with transparent monthly reconciliation.